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Spa Manager

Full Time

Greenville, SC - April 22, 2022


Contact Information

Name: Nija Orr
Phone: 8643264211
Email: nija@flatfeehiring.com

Details

Organic Tan FACE AND BODY is looking to expand their team!

The Spa Manager is responsible in overseeing all aspects of the Spa. She/He will hire and train staff members, delegate tasks to employees, and set a schedule. She/He will also be responsible for the performance of their spa and will develop marketing campaigns and maintain sales goals. She/He will ensure that the Spa meets Federal and State compliance requirements. The Spa Manager will report directly to the Spa’s Owner.

The Spa Manager’s duties and tasks will include:

  • Ensuring that the spa achieves or exceeds its set goals in relation to cost of operations and spa revenue, whilst providing highest quality level customer service.
  • Informing staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
  • Planning or directing spa services and programs.
  • Training staff in the use or sale of products and services.
  • Assessing employee performance and suggesting ways to improve work.
  • Checking spa equipment to ensure proper functioning.
  • Coordinating Spa schedules to maximize usage and efficiency.
  • Developing staff service or retail goals and guiding staff in goal achievement.
  • Establishing spa budgets and financial goals.
  • Placing orders of supplies and retail, managing inventory control.
  • Monitoring operations to ensure compliance with applicable health, safety, or hygiene standards.
  • Performing accounting duties, such as recording daily cash flow and preparing bank deposits.
  • Recruiting, interviewing, or hiring employees.
  • Responding to customer inquiries or complaints.
  • Scheduling staff or supervising scheduling.
  • Verifying staff credentials, such as educational and certification requirements.
  • Developing or implementing marketing strategies.
  • Directing Spa maintenance or repair.
  • Participating in continuing education classes to maintain current knowledge of industry.
  • Scheduling guest appointments.
  • Selling products, services, or memberships.
  • Ensuring that the Spa is in compliance with all labor and sanitation laws.
  • Filling any specialized and non-specialized roles when employees are absent.
  • Ensuring the tidiness and cleanliness of the spa facilities and good working operation of all Spa equipment.
  • Necessitating the tranquility and esthetic beauty of the spa facilities in order to promote an appealing and relaxing environment.
  • Maintaining the client database, scheduling appointments.
  • Managing Independent Contractors and Virtual Assistants.
  • Scheduling monthly educational classes for the team to attend with our skincare representatives.
  • Creating and holding quarterly meetings with the spa staff.
  • Informing the team as needed on spa updates as needed throughout the week.

Spa Manager Requirements and Qualifications:

  • Must be a Licensed Esthetician.
  • Must have proven spa leadership ability.
  • Personable, enthusiastic, and ambitious with the ability to direct, hire, train staff, terminate staff, conduct 30-day, 90-day, and annual reviews.
  • Excellent time management, communication, organizational and follow-up skills.
  • Punctuality, professionalism and be a self-starter.
  • Social and organized individual with a strong work ethic.
  • Proven track record of meeting and exceeding company sales.

Education and Qualifications:

  • A college degree in business, administration, and management or related field is a plus, but not necessary.
  • A minimum of 5 years of Cosmetology or other spa-related experience.
  • Management experience.
  • Strong leadership and organizational skills.

Salary:

  • $40K plus a generous bonus plan up to $16000 per year dependent on sales goals.

Hours:

  • Full time
  • Mon-Friday 9:30-6:30pm
  • Must be available for fill ins on the weekend if a staff member calls in sick. Also, must be able to handle things remotely on the weekends (client complaints, etc.

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