The Salon Front Desk Sales Coordinator is a positive, self-disciplined, self-motivated, individual with personal integrity and ethics. They are team centered and work hard at a fast pace, while keeping the salon clean and drama free. They are high-energy and concerned about other team members before themselves. They dress for success because they enjoy looking 110% all the time. They seek growth in their personal and professional life, never letting themselves get stagnant or complacent. They pay close attention to detail. They deliver customer excellence on the phone and in person. They have high standards for themselves while also maintaining a well-organized salon and front desk. They are well versed in social media. They are dependable, an excellent listener and communicator. Time and stress management are under control. They have a gentle, servants heart and treat every team member as a priority. They are open for growth, change and critiques to help them improve. They are willing to own their own mistakes. They always have a positive attitude, but especially when critiqued. They believe knowledge is power and seek out opportunities for education. They are not a complainer or greedy. They are motivated by the success of the salon and the team, then by the completion of their goals, so they can stretch and go further. They enjoy being coached and knowing that success is through profitable growth, education and development of individuals. They consistently use the systems and procedures learned to help succeed and grow.
Duties and Responsibilities:
Become and perform as the indispensable person in the Salon.
Make your first and last contact with each guest a favorable impression.
Work with and adjust for each stylist’s strengths and weaknesses. Learn from them and learn their predictability and how they work through problem solving. This is your career path forward and you are gaining the knowledge from the team.
Schedule appointments to suit the stylist and guests.
Use your training, smile and genuine heart to help the guests understand that they are the most important person now.
Solicit guest’s feedback professionally and confidentially. Ask for their favorable review online. If they are not satisfied, let us know and we will make it right.
Schedule appointments and help by reminding stylists of appointments. Assist them with staying on time.
Know the stylist’s schedules for the next day.
Enter guest and stylist’s information into the computer by the end of each day, audit this information frequently to keep up to date. Update with client upon checkout, as needed.
Call guest for contribution calls prior to their appointments to ensure their needs are met by providing added and extra services that could benefit them.
Clean or stock supplies in the salon, asking for help when needed.
Call guests as a courtesy if stylists are running late by 15 minutes or more.
Accurately input all new guest’s data into the computer software.
Organize guests’ traffic in the Salon. It can become hectic; you may need to exercise new ways of moving clients around without making them upset. Learn the “reset time” rule.
Attend product knowledge classes so you can follow through on closing product sales. Always assume the sale, then be surprised when declined. You should have already educated the guests about the products needed to reproduce what they had in the salon. Always be watching, seeking and learning ways to help guests with their needs using our products/services.
Close product sales in cooperation with stylist’s recommendations.
Complete daily and weekly inventory reports. /Keep product display area clean and stocked.
Complete your daily task sheets. /Any other task as required.
Daily track your QAC
Complete monthly goal forms
SIMPLE Fidelity plan (retirement plan)
Insurance – medical, vision
All service tools are provided
Monthly coaching and career development
Company hours are Monday-Saturday with each team member working an average of 3-4 days a week. The hours are 30-40 hours a week.
$10 - $12/hour