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Case Manager II

Full Time

Greenville, South Carolina - February 16, 2021

Contact Information

Name: Ava Smith
Phone: 18643264211



The Case Manager II is responsible for working alongside the Program Director to provide day to day emergency shelter services that meet the basic needs of homeless individuals; working directly with homeless persons as a counselor and case manager to address issues contributing to their homelessness; and supporting individuals’ efforts to obtain permanent housing. Primarily compiled from women formerly incarcerated which have experienced domestic violence, post-traumatic stress disorder, substance abuse and poor mental health in their past; and individual and families enrolled in our street outreach program experiencing homelessness.


Reentry Center Day Shelter Operations

  • In coordination with the Program Manager, facilitate all case management operations,
  • Performs intakes, face to face interviews, assessments, case files, hmis data tracking/charity tracking performance.
  • Oversee operations at the emergency shelter to ensure efficient, orderly, and equitable access to services for all individuals, Enforce emergency shelter guidelines consistently.
  • Monitor continuously for emergent situations, directly responding by de-escalating conflicts and involving emergency personnel as needed.
  • Provide direct assistance for individuals with limited capacity for self-care. COVID and related issues, HIV at risk residents.
  • Maintain a clean working environment.
  • Cultivate and sustain culture of orderliness, friendliness, and mutual respect among shelter staff, volunteers, and service recipients.
  • Provide support to volunteers assisting with Reentry Center / Shelter operations.

Case Management

  • Nurture relationships with individuals that make it possible to accompany them along the path toward obtaining housing. Establish trust and rapport with individuals while maintaining professional boundaries and avoid “toxic charity.”
  • Work one-on-one with individuals to identify and address the issues contributing to their homelessness, especially mental illness, disabilities, substance abuse, lack of documentation, criminal background, and lack of income.
  • Connect homeless persons with critical community resources, including emergency food, shelter, and clothes; physical and mental health care; public benefits; payee services; etc. Advocate for individuals with service providers as needed to ensure services are obtained. Directly assist individuals with managing their documents, scheduling appointments, apply for benefits, and obtaining resources as appropriate to each individual’s capacity.
  • Assist individuals and families in locating, qualifying for, and obtaining housing. Work directly with housing partners and landlords as necessary.
  • Interview individuals and head of households seeking Travelers Aid to return to a place outside of Greenville where they have housing; determine eligibility; and provide services to qualifying individuals.

Data and Reporting

  • Maintain updated and accurate records for clients in the agency database for individuals receiving case management, including case notes.
  • Maintain accurate daily tracking logs for the use of shelter services.
  • Maintain ongoing demographic tracking for all visitors to the Emergency Shelter Reentry Center as required by stakeholders.
  • Maintain updated and accurate records for clients in the agency database for individuals receiving case management, including case notes for each significant case management interaction.
  • Input required data into HUD’s Homeless management information System (HMIS) for individuals receiving case management services.
  • Submit accurate reports and tracking to the Program Manager/Executive Director on a monthly basis.

Within the Team

  • Participate in team meetings and projects to improve program services and opportunities available to participants.
  • Work closely with volunteers, interns, and AmeriCorps members to ensure quality service delivery.
  • Communicate and collaborate closely with the Program Manager/Executive Director regarding the needs of and services provided to individual participants.
  • Be prepared to manage shelter operations and case management services in the absence of the Program Manager/Executive Director.

Within the Agency

  • Participate in all agency-wide meetings and events.
  • Maintain a current knowledge of services offered through our organization and connect participants with these services when appropriate.
  • Be responsive to inquiries and requests from other agency staff regarding needs related to housing, workforce development/employment.
  • Believe in and act in accordance with the values and mission of our organization.


  • Maintain professional relationships with other agencies in Greenville as necessary to provide a continuum of care for homeless individuals. Be responsive to communications from other agencies.
  • Actively participate in community efforts and organizations addressing homelessness in Greenville, including the Upstate Homeless Coalition, “Coffee Club,” and Greenville Homeless Alliance.
  • Participate in group efforts to provide outreach services to homeless individuals in the community.
  • Be responsive to inquiries and requests from individuals and families in the community who are seeking services or seeking to help homeless persons and families.
  • Perform other duties as assigned.

Essential Skills and Experience

  • Bachelor’s Degree
  • Previous Experience in counseling, case management, and/or homeless services
  • Demonstrated ability to engage with all individuals in accordance with diversity, equity, and inclusion (DEI) best practices.
  • Effective interpersonal skills
  • Effective crisis and conflict management skills
  • Effective verbal and written communication skills
  • Proficiency with common technology applications, including Microsoft Office (Word, Outlook, Excel)
  • Demonstrated skill with time management, planning, organization, and follow-up.


  • $250 healthcare reimbursable cost (yearly)

Pay: $39,000.00 per year

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