Interested candidates should send their resume’ to Info@flatfeehiring.com
** Pay is depending on experience **
Overview: Join our rapidly growing traffic control company, a leader in providing safety solutions across Georgia and the Southeastern United States. We are committed to excellence in service and safety, with Company an emphasis on long-term relationships and customer satisfaction. As we continue to expand, we are seeking a seasoned Director of Operations to lead our efforts in Atlanta and spearhead our growth into new markets.
Position Summary: We are looking for a highly capable and hands-on Director of Operations to oversee all traffic control operations. This role is pivotal in managing frontline leadership for a large team, with direct responsibility for leading 80-100+ field crew employees and supervising a bench of field supervisors along with a scheduler and project manager. The ideal candidate will have a strong operational background combined with the ability to lead and inspire a diverse workforce in the field. This position reports directly to the CEO.
Key Responsibilities:
- Operational Leadership:
- Direct and oversee the daily operations of 80-100+ field crew employees, ensuring high standards of safety, efficiency, and customer satisfaction.
- Provide hands-on leadership to the scheduler, project manager, and field supervisors, guiding them in managing crews and executing traffic control projects.
- Develop and implement strategic plans to optimize operations and support company growth objectives, including the expansion into new branches.
- Lead the adoption of field services software to improve dispatching and customer service capabilities.
- Ensure compliance with all local, state, and federal regulations, particularly in relation to safety standards and work zone setups.
- Frontline Leadership:
- Lead by example, actively engaging with field crews and supervisors to ensure high performance and morale.
- Address operational challenges in the field, making real-time decisions to support successful project completion.
- Provide mentorship and support to the scheduler, project manager, and field supervisors, helping them develop their leadership skills and manage their crews effectively.
- Team Management:
- Recruit, train, and manage a high-performing operations team, with a focus on developing future leaders within the organization.
- Foster a culture of safety, accountability, and continuous improvement across all levels of the operations team.
- Collaborate with Human Resources to ensure that staffing levels are appropriate and that all team members receive the necessary training and development.
- Client and Vendor Relations:
- Maintain and enhance relationships with key clients, ensuring their needs are met with high-quality service and timely delivery.
- Identify opportunities for service expansion and client acquisition.
- Manage vendor relationships, ensuring that equipment and resources are available and properly maintained.
- Financial and KPI Management:
- Manage the operating budget to ensure cost-effective operations and adherence to financial targets.
- Track, analyze, and report on weekly and monthly KPIs, using data-driven insights to drive continuous improvement in operational efficiency and safety.
- Participate in the development of revenue forecasts and operational plans for current operations and new branch openings.
- Safety and Compliance:
- Champion safety initiatives across all operations, ensuring compliance with OSHA and other regulatory standards.
- Implement and enforce safety protocols and procedures, conducting regular safety audits and training sessions.
- Oversee incident investigations and documentation. Ensuring corrective actions are in adherence to company policies.
Qualifications:
- Bachelor’s degree in Business, Operations Management, Construction Management, or a related field.
- Minimum of 8-10 years of experience in operations management, with at least 5 years in a leadership role.
- Experience in the traffic control, utility services, or construction industry is a strong plus.
- Proven experience in managing large teams, particularly in a frontline leadership capacity.
- Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management.
- Strong financial acumen, with experience managing budgets, P&L, and KPI tracking.
- Excellent communication, leadership, and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment and handle multiple priorities.
- Commitment to safety, quality, and continuous improvement.
Benefits:
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and holidays.
- Opportunities for professional development and career growth.