We are looking for a Plumbing Dispatcher to join our team!!

Primary responsibilities:

  • Maintains the service technician, plumber and electrician schedules and dispatches technicians to service calls.
  • Enters service calls, schedules calls, and generates call debriefing with technicians daily.
  • Maintains customer database, ensuring complete, accurate, and updated entry of information.
  • Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
  • Responds to technician requests both by online and phone.
  • Follows up and schedules preventative maintenance service appointments.
  • Reviews completed service work orders for accuracy.
  • Collects payments from customers and businesses.
  • Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
  • Always maintains a professional image by following safety policies and procedures, abiding by ALL standards of performance and code of ethics and maintaining a courteous demeanor with all customers and associates.

Required knowledge, skills and abilities:

  • Minimum two years of experience in related industry dispatch and coordination.
  • Geographical knowledge of the service area and/or map reading skills.
  • Advanced communication and customer service skills.
  • Experience in using Microsoft Word and Excel.

Educational/certification requirements: GED or High School Diploma.

Monday – Friday 8am – 5 pm; Some on call weekends.

Salary: $12.00 – $15.00 per hour


To apply, please email your resume to Info@flatfeehiring.com with this position as the subject line.