Position Overview:
The Property Manager oversees the daily operations, leasing, and financial management of a portfolio of properties. Responsibilities include ensuring compliance with applicable laws and regulations, maintaining high resident satisfaction, and ensuring properties are well-maintained, financially successful, and compliant with housing program requirements.
Qualifications:
Education:
- High school diploma or GED required;
- Bachelor’s degree in a related field preferred.
Experience:
- Three to five years of direct experience as a Property Manager of an apartment community, rental properties, or an equivalent combination of experience and education.
- Prior supervisory experience (preferred, but not required).
Skills and Abilities:
- Valid driver’s license from the state of residence and willingness to travel locally on short notice.
- Knowledge of property management laws and regulations at federal, state, and local levels.
- Business and financial acumen to manage budgets, control expenses, and optimize revenue.
- Sales management and marketing skills to attract new residents and retain existing ones.
- Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
- Strong supervisory and leadership skills, including delegation, coaching, and performance management.
- Critical thinking, problem-solving, and organizational skills.
- Ability to communicate clearly and concisely, both verbally and in writing.
- Knowledge of compliance requirements for housing programs (e.g., HOME, LIHTC, Supportive Housing, and CBDG).
- Familiarity with property management and compliance software (e.g., North Carolina Housing Finance)
- Bilingual abilities (preferred but not required).
Responsibilities:
Property Management:
- Oversee the daily operations of assigned properties, ensuring compliance with quality, safety, and regulatory standards.
- Conduct regular inspections of units, grounds, and facilities to ensure adherence to property standards.
- Manage and resolve resident issues and complaints in a prompt, professional manner.
- Ensure timely collection and recording of rents, fees, and other revenues.
- Submit invoices and accounting activities to the Accounts Payable Department.
- Monitor and manage property budgets, ensuring alignment with financial goals.
- Work with vendors and contractors to oversee maintenance programs and ensure unit readiness.
- Maintain compliance with property rules and regulations, including housing program requirements (e.g., HOME, LIHTC).
- Manage waiting lists for rental and homeownership opportunities.
- Market available units and oversee lease renewals to maintain high occupancy rates.
- Organize and participate in community events to enhance resident engagement.
Financial and Administrative Management:
- Analyze property performance and implement strategies to optimize financial outcomes.
- Ensure accurate collection and recording of rents, deposits, and fees.
- Develop and monitor annual property budgets, identifying opportunities for cost control and revenue growth.
- Track and report on marketing efforts and adjust strategies to achieve occupancy goals.
- Prepare and submit required reports to regulatory agencies and internal departments.
Leadership and Team Management:
- Provide daily leadership and support to team, fostering a positive and productive work environment.
- Delegate tasks effectively and monitor performance to achieve operational goals.
Maintenance Oversight:
- Coordinate maintenance activities, ensuring timely completion of work orders and unit turnovers.
- Inspect properties regularly to identify areas for improvement and address safety concerns.
- Work with contractors and vendors to ensure quality work and cost efficiency.
Compliance:
- Ensure compliance with federal, state, and local laws, as well as housing program requirements (e.g., HOME, LIHTC, Supportive Housing). · Maintain accurate records for audits and reporting.
- Stay informed about regulatory changes and implement necessary adjustments.
Other Duties:
- Perform other tasks as assigned to meet organizational needs.
- Maintain professional relationships with internal staff, board members, vendors, contractors, and residents.
Working Conditions:
- Primary work is completed in an office setting, with daily site visits to DCLT properties and tenants.
- Occasionally requires the ability to lift office products and supplies, up to 20 pounds.