Interested candidates should submit their reusme’ to info@flatfeehiring.com 

Position Overview: The Scheduling Operations Specialist is a crucial part of our traffic control firm, ensuring seamless operations by effectively scheduling and coordinating daily fieldwork and service calls. This position requires someone who thrives in a dynamic environment, and can work independently, but is also an integral team player. The Scheduling Operations Specialist will play a vital role in managing customer relations, supporting field crews, and ensuring accurate and timely work order completion.

Key Responsibilities:

Daily Scheduling:

○      Create and adjust daily crew schedules, ensuring that all client jobs are staffed appropriately.

○      Coordinate with field supervisors and crew members to ensure all projects are covered, and last-minute changes are addressed.

○      Monitor field crews throughout the day using dispatch and scheduling software (e.g., TCR).

○      Prepare schedules for the following day, taking into account client needs and job requirements.

Customer and Team Communication:

○      Serve as a point of contact for both internal teams and clients, handling any inbound customer service calls related to job status, scheduling, or service issues.

○      Maintain strong working relationships with clients by ensuring their needs are met promptly and effectively.

○      Communicate any schedule changes to the team and clients, ensuring transparency and customer satisfaction.

Operations Support:

○      Validate and review completed work tickets for accuracy and billing purposes.

○      Assist with payroll validation, PTO requests, and maintaining personnel records for field employees.

○      Monitor and report inventory levels for field operations, coordinating any necessary repairs or replacements for equipment.

○      Ensure accurate data entry into the company’s software systems, including work orders, customer jobs, and billing corrections.

Process Improvement & Special Projects:

○      Collaborate on special projects aimed at improving scheduling efficiency, resource allocation, and overall operational processes.

○      Provide input to enhance customer satisfaction and employee scheduling flexibility.

Qualifications:

●      1-3 years of experience in scheduling, operations coordination, or a related administrative role.

●      Excellent organizational skills with a keen eye for detail and accuracy.

●      Strong communication skills, both written and verbal, with a customer service-oriented mindset.

●      Ability to manage multiple tasks efficiently and adapt quickly to changing priorities.

●      Experience using scheduling, dispatch, and record-keeping software (e.g., TCR or similar).

●      Proficient with Microsoft Office Suite, especially Excel and Word.

●      Knowledge of geographical mapping tools and basic route planning.

●      Demonstrated ability to work independently while managing time effectively.

●      Ability to problem-solve and think critically, especially in a fast-paced environment.

Preferred Skills:

●      Experience in the traffic control, construction, or utility industries is a plus.

●      Knowledge of local wage and hour laws and field workforce management.

●      High degree of professionalism, energy, and a positive attitude.

Work Schedule:

●      Monday to Friday with flexibility for early morning or late afternoon shifts to accommodate crew schedules.

●      Occasional weekend or after-hours work may be required depending on client needs and project deadlines.

Benefits:

●      Competitive salary

●      Health, dental, and vision insurance

●      PTO and paid holidays

●      Opportunities for growth and career advancement within the company

Join Our Team: If you’re a detail-oriented professional who excels at scheduling and thrives in a fast-paced environment, we encourage you to apply for the Scheduling Operations Specialist role. This is a great opportunity to be part of a growing team in the traffic control industry, working with both field and administrative teams to ensure smooth operations and client satisfaction.