** Interested candidates should submit their resume’ to: Info@flatfeehiring.com**
The Sales Associate is part of the sales support team and plays a key role in managing orders and quotes while
ensuring an exceptional customer experience. This position requires strong organizational skills, attention to detail, and the ability to work with a sense of urgency. The ideal candidate will be comfortable navigating multiple software platforms and communicating effectively with customers and internal teams.
Key Responsibilities:
• Enter and manage orders and quotes in SAP (training provided if no prior experience).
• Work out of a shared team inbox to manage incoming requests and inquiries.
• Communicate with customers and internal teams regarding order tracking, ETAs, and issue resolution.
• Ensure special pricing is correctly applied for orders with exceptions.
• Prioritize and escalate orders as needed to meet customer expectations.
• Maintain accurate records and proactively identify potential obstacles to ensure smooth order flow.
• Complete price/cost adjustments as necessary.
Tools & Skills:
• Ability to navigate software platforms such as SAP, Outlook, and Microsoft Office (Excel/Word).
• Strong verbal and written communication skills.
• Detail-oriented with a sense of urgency and commitment to delivering a positive customer experience.
Credentials:
• Required: 4-year degree or equivalent work experience; prior customer service experience.
• Preferred: SAP experience; proficiency in foreign languages (Spanish, Portuguese, French, German).
Work Schedule & Location:
• Hybrid schedule: Onsite at Tempe office (1241 West Warner Rd., Suite 108, Tempe, AZ 85284) on Tuesday,
Wednesday, Thursday; remote option on Monday and Friday.
Physical Requirements:
• Ability to sit at a computer for extended periods.
• Ability to lift up to 25 lbs.
• Occasional travel (up to 20%).