POSITION DESCRIPTION
Under the guidance of the General Manager, the Shop Foreman performs a specified range of duties related to sign & graphics production, project management, & installation service. The Shop Foreman is responsible for balancing cost, quality, and speed of graphic product manufacturing, quality control, and installation service. The Shop Foreman supports Center Customers through maintaining timely production schedules, producing defect-free products, and timely installations in coordination with the Sales Manager.
RESPONSIBILITIES
- Manufacture and install signs. Train, motivate, review, schedule, and coach employees in best practices to maximize productivity of sign-making.
- Maintain and improve the productivity of graphic operations by eliminating defects in production practices or processes.
- Resolve personal disputes and related problems privately and in a timely manner.
- Coordinate production schedules and workflow between design, production, and installations [managing WIP to fulfill sales deadlines].
- Evaluate and maximize Operations to improve customer service and customer satisfaction.
- Schedule production/installation operations for permitted jobs daily.
- Learn, train& maintain production/installation machinery & tools.
- Manage just-in-time inventory & purchasing process.
- Handle logistics of large custom orders directly or through management of subcontractors as needed; find competitive prices & order materials and schedule work.
- Expedite production when needed by assisting the design, production, or installation crews with hands-on assistance of the overflow work.
- Manage store maintenance, including:
- a) Cleanliness of facilities and vehicles inside and outside by employees and contracted cleaners.
- b) Equipment maintenance for scheduled PM and unscheduled repairs.
- c) Organization of tools, machinery, inventories, &work spaces.
- Complete monthly reports and necessary tracking of operations and compliance requirements.
EMPLOYMENT STANDARDS
Education/Experience: Any combination of education, training, or general experience that would provide the required skill and knowledge base sufficient for job performance. This could include:
- Previous operations experience, including personnel and purchasing management.
- Previous business service experience.
- Previous sign or related industry experience.
- Pass all assessments/inventories administered during the hiring process.
Knowledge: Correct English usage, including spelling, grammar, and punctuation; ability to proofread; basic math as well as basic financial literacy; sign basics; computer basics.
Skills: Excellent communication skills, including the ability to listen and verbalize thoughts to subordinates, and being considerate of others’ feelings while interpreting/clarifying issues; leadership ability; motivating employees; time management; teaching/training employees; managing multi-tasking projects; organization (i.e., orderly & clean work place operations).
Desirable Qualifications/Traits: Driven, adaptable personality; positive “get it done” attitude; flexibility to work occasional overtime; emotional maturity; patience; ability to see both sides of an issue or situation and mediate/resolve to the satisfaction of all parties involved; high level of common sense and knowing what is reasonable; honest, trustworthy, and high level of integrity and professionalism, ability to work at a fast pace.
TYPICAL MENTAL DEMANDS
- Ability to deal with a variety of emotions and frustrations when making business decisions. Emotional maturity and stability needed.
- Ability to handle several projects concurrently.
- Ability to resolve problems, handle conflict, and resolve complex communication issues in a calm manner.
- Ability to communicate providing verbal feedback in a professional manner.
LEVEL OF AUTHORITY
- Hiring and firing responsibility in consultation with the General Manager for all design, production, and installation positions.
- Reports directly to General Manager.
PERFORMANCE AND COMPENSATION REVIEWS
- The first formal, written performance review will occur after 6 months.
- Subsequent performance or salary reviews will take place on employment anniversary date thereafter.