** Interested candidates should apply by sending their resume’ to Info@flatfeehiring.com **
Position Summary
The Bilingual Homebuyer Associate is a frontline, mission-driven role responsible for advancing equitable access to permanently affordable homeownership by coordinating and managing DCLT’s homebuyer education and buyer support pipeline. This position plays a key role in expanding access to homeownership opportunities for 80% below households by increasing engagement, reducing procedural barriers, and strengthening individualized navigation support in both English and Spanish.
The Bilingual Homebuyer Associate manages all homebuyer education sessions, including Spanish-language programming, and serves as the primary point of contact for buyers and real estate partners from initial education through closing. This role emphasizes culturally responsive engagement, accurate file and data management, proactive follow-up, and coordinated closing support to ensure buyers are well-prepared, informed, and supported throughout the process.
This position also supports real estate-related community engagement activities and may operate in multiple community-based settings to meet buyers where they are.
Key Responsibilities
- Bilingual Homebuyer Education & Program Coordination (35%)
- Coordinate, prepare, and manage all DCLT homebuyer education sessions in both English and Spanish, including increased frequency and expanded reach of bilingual workshops.
- Manage logistics for in-person and virtual sessions, including scheduling, registration tracking, attendance, materials preparation, and post-session communication.
- Support and, as appropriate, assist with facilitation of sessions in Spanish and English, ensuring content is accessible, culturally responsive, and relevant to participant needs.
- Ensure education materials reflect current home availability, eligibility requirements, financing options, and available buyer assistance resources.
- Track participation data, engagement outcomes, and buyer readiness indicators to support program evaluation and reporting.
- Conduct structured post-session follow-up with participants to provide individualized guidance and connect buyers to next steps.
- One-on-One Homebuyer Navigation & Support (30%)
- Serve as the primary point of contact for homebuyers navigating DCLT’s homeownership process.
- Provide individualized, one-on-one navigation support to help buyers understand requirements, timelines, documentation, and financial readiness steps.
- Support buyers in identifying and accessing available financial assistance resources related to down payment and closing costs.
- Coordinate communication among buyers, realtors, lenders, attorneys, and DCLT staff to reduce delays and confusion.
- Maintain a service-oriented approach that builds trust, addresses misconceptions about homeownership, and removes barriers where possible.
- Homebuyer, Realtor & Partner Coordination (15%)
- Serve as a consistent liaison for realtors, lenders, and external partners involved in DCLT home purchases.
- Respond to inquiries related to home availability, buyer eligibility, process requirements, and timelines.
- Support alignment between buyer readiness and available homes to ensure efficient matching and progression toward closing.
- Communicate updates clearly and proactively to all parties to maintain momentum and accountability.
- File Maintenance & Buyer Data Management (10%)
- Maintain accurate, organized, and up-to-date homebuyer files, ensuring all required documentation is collected and properly stored.
- Track buyer data, including income eligibility, household status, assigned homes, milestones, and outcomes.
- Maintain internal tracking systems related to buyers, homes, education participation, and assistance utilization.
- Ensure confidentiality, data accuracy, and compliance with internal policies and reporting requirements.
- Home Preparation & Closing Coordination (5%)
- Prepare and assemble home information packets for buyers, including property details, disclosures, and DCLT documentation.
- Coordinate buyer walkthroughs, closing timelines, and closing-related communications.
- Support closing readiness by ensuring all required information is shared with buyers and internal teams in a timely manner.
- Community-Based Engagement & Events Support (5%)
- Support planning and execution of homeownership-related community events, workshops, and information sessions.
- Provide on-site or community-based support as needed to strengthen outreach and accessibility.
- Collaborate with internal staff to ensure events align with program goals and buyer needs.
- Represent DCLT professionally in community-facing settings.
- Other Duties
Support by completing other tasks as assigned by the Director of Operations or the Executive Director
Qualifications
Required
- Fluency in English and Spanish (spoken and written).
- Strong organizational and administrative skills with exceptional attention to detail.
- Experience providing direct client support, navigation, or case management services.
- Ability to manage multiple buyers, files, and timelines simultaneously.
- Excellent interpersonal and communication skills.
- Demonstrated cultural competence and experience working with a diversity of potential buyers, including low-moderate income households, first-generation homebuyers, and Latino and immigrant communities.
- Proficiency with office technology, databases, and document management systems.
Preferred
- Experience in affordable housing, homebuyer education, real estate, or community development.
- Familiarity with first-time homebuyer programs and financial assistance resources.
- Experience coordinating with lenders, realtors, or housing counselors.
- Event facilitation or community outreach experience.
- Knowledge of or interest in learning the community land trust model.
Core Competencies
- Bilingual communication and cultural responsiveness
- Client-centered navigation and advocacy
- Strong organization and data accuracy
- Relationship building and trust development
- Clear communication across stakeholders
- Problem-solving with a barrier-reduction mindset
- Mission-driven professionalism
Work Environment
The Bilingual Homebuyer Associate works primarily from DCLT offices in a community-facing role and may also spend time at other community-based locations to support homebuyer education, outreach, and engagement. Regular in-person interaction is required, along with occasional evening or weekend hours to support workshops, sessions, and events. The role works closely with Real Estate Development, Housing Operations, and Communications staff, as well as real estate professionals and community members.