Customer Service Representative
** Interested candidates should apply by sending their resume’ to info@flatfeehiring.com **
Great company in Asheville, NC, is seeking a motivated and customer-focused Customer Service Representative to join our growing team! If you enjoy helping people, solving problems, and being part of a collaborative work environment, this could be the perfect opportunity for you.
Benefits & Perks
- Competitive Pay
- Paid Vacation and Holidays
- Performance Bonus Opportunities
- Ongoing Training and Professional Development
Position Overview
As the first point of contact for both new and returning customers, the Customer Service Representative plays a key role in ensuring exceptional service and a smooth project experience. You will assist customers through email, phone, in-person visits, and occasional onsite interactions at their business.
You’ll also collaborate closely with our internal team to prepare estimates, process work orders, and ensure the timely delivery of high-quality signage and visual communication products.
Key Responsibilities
- Greet and assist customers as the initial point of contact
- Prepare estimates, enter work orders, and manage project details
- Support team members during daily meetings and help execute business/marketing plans
- Maintain communication with customers throughout their project lifecycle
- Build long-term relationships and convert prospects into returning clients
- Provide service through multiple channels: email, phone, in-person, and onsite
Ideal Qualifications
- 2–3 years of retail or counter sales experience (preferred)
- High school diploma or equivalent
- Outgoing, responsive, eager to learn, and relationship‑oriented
- Strong listening skills and excellent organization
- Ability to sit for extended periods (4+ hours)
- Ability to view a computer screen for extended periods (4+ hours)
- Comfortable working in a fast-paced environment with high output expectations
Would you be a fit?
Do you enjoy working with people?
Do you excel at problem‑solving and offering thoughtful solutions?
Are you seeking a career that offers ongoing learning and growth?
If so, this position could be the perfect fit. We’re part of a dynamic, ever‑evolving industry, and we’re looking for team members who are just as excited about our work as we are.
How to Apply
If you’re ready to join a supportive, high‑energy team, we’d love to hear from you.
Apply today by emailing your resume’ to info@flatfeehiring.com.