Medical Assistants for UPG report directly to the Practice Leader and are primarily responsible for the pre-work, patient/physician appointment support, and post-work necessary to ensure a safe and high-quality patient experience.

Additionally, they are responsible for helping physicians adhere to schedules to increase efficiency and decrease patient wait time. Pre-work tasks include, but are not limited to, ensuring thorough cleaning of rooms and tools, greeting the patient by name, and escorting them back to their assigned rooms, documenting the patient’s vitals and their responses to the necessary health assessment in preparation for the physician’s visit, and providing a verbal/written summary of the patient’s current state to the physician. Assisting the physician during the visit consists of capturing critical discussion points via documentation/charting/scribing, handling non-invasive medical procedure prep, such as removing sutures, clipping toenails, redressing wounds, etc., and providing other in-room physician and patient support. Post-work for the Medical Assistant includes ordering DME supplies, appropriately closing out the patient’s file, preparing the patient for check-out, and thoroughly cleaning the room, trays, and other tools using the appropriate COVID cleaning protocols.

Additional Duties:

•       Provides physician and patient support in an efficient, effective, and timely manner.

•       Assists Patient Contact Specialists and physicians with appointment and schedule adherence

•       Thoroughly cleans and prepares rooms for physician/patient exams and other services

•       Documents important patient information derived from their visit using various methods: scribing, charting, or written documentation.

•       Assists with patient care by providing non-invasive medical services including but not limited to removing sutures, clipping toenails, redressing wounds.

•       Participates in physician rounding and feedback discussions to enhance performance and outcomes.

•       Assists with front office administrative tasks, as needed.

Full Time: 35+ / $21.75 

Benefits: Medical Insurance, 401k, paid time off, paid holidays, bonus opportunities, and a positive work environment (half day on Fridays)

Patient Contact Specialists for UPG report directly to the Practice Leader and are primarily responsible for the front office tasks of the practice. They set the stage for a positive and efficient patient experience by the helpful service they provide.

Tasks include but are not limited to greeting and checking in patients, verifying insurance/Medicare coverage, collecting payment on copays/deductibles/balances due, checking out patients at the conclusion of their appointments and verifying services rendered with procedure and diagnosis codes submitted.

Patient Contact Specialists are well-versed in insurance plan guidelines, ensuring accurate application of plan benefits and other critical knowledge. They patiently and willingly assist patients with scheduling appointments and answering any questions they may have.

Referral management is an important task that aligns with overall practice expectations of timely and accurate acknowledgement and scheduling of appointments for patients, physicians and other external partnerships. They are responsible for assisting with pre-post cleaning protocol of the front office, lobby and, when needed, examination rooms.

They work closely with Patient Account Specialists to reconcile payment discrepancies, as appropriate. They also partner closely with the Medical Assistants, providing them with the necessary documentation that helps them service the patient.

Additional duties:

• Provides exceptional service to patients, families, and team members

• Researches and analyzes benefit plans, Medicare and/or other coverage and collects deductibles, copays and any other monies due

• Schedules appointments for patients and physicians and manages the registration, check in and check out process

• Manages referral and call-back process in a timely manner

• Manages appointment volume and no-show rate by sending reminders to patients

• Assists with office and exam rooms cleanliness and stocking of supplies

• Participates in physician rounding and feedback discussions to enhance performance and outcomes

• Assists with other back office administrative tasks, as needed

Full Time: 35 + Hours up to $20.00/hr

Benefits: Medical Insurance, 401k, paid time off, paid holidays, bonus opportunities, and a positive work environment (half day on Fridays)