** Interested candidates are encouraged to apply by sending your resume’ to Info@flatfeehiring.com **
Job Description: The FoodShare Program Manager will be responsible for customer relations, administration of SNAP payments and state reimbursements, and management and staffing of the hotline order system. They will work alongside the FoodShare Co-Manager to compile biweekly order data, enter it into a software system, and later create healthy recipe cards based on each order. The Program Managers will work to lead the packing and distribution of boxes every other week and will run the public drive-thru site, rain or shine. The FoodShare Manager is also part of casting the strategic vision for FoodShare alongside the FoodShare Team & MVM Leadership Team. This candidate must be highly organized, a team player, a quick thinker and problem solver, and a customer service-oriented helper.
CORE RESPONSIBILITIES:
● Box packing & drive-thru
● SNAP customer management
● Hotline & intern management
● Leadership, collaboration, and delegation with co-manager & team
DUTIES:
● Alongside the FoodShare Team, must be able to receive and count produce orders (every other Monday). Serve as a member of the FoodShare box packing team (every other Tuesday). Manage drive-thru pick up site–be prepared to be outside for up to 8 hrs despite weather conditions, to interact directly with customers, and to drive a box truck to and from site (every other Wednesday.)
● Manage all SNAP transactions.
● Manage the FoodShare order/customer service telephone, text, and online platforms. This includes scheduling coverage of the hotline by FoodShare staff, interns, or volunteers; training associates to work the hotline; responding to higher-level hotline inquiries and customer service issues; managing various constituent lists and scheduling various text campaigns.
● Work with other FoodShare and MVF team members on marketing efforts. This includes (but is not limited to): biweekly recipe cards and accompanying partner flyers, program flyers and calendars, and the FoodShare sections of the website. This may also include presenting at resource fairs or classes, or giving talks.
FOCUS:
Box Receiving, Packing, and Drive Thru (40%)
● Be on-site for produce delivery; assist with produce inspection & volunteer management.
● Physically move the produce via pallet jacks and lift and sort through cases (up to 50 lbs.).
● Assist Order Manager with logistics of packing day. Manage interns, volunteers, and staff In the warehouse, and physically move boxes, load the truck, and be able to stand for 8 hours.
● Communicate with customers about pick up, be available to take calls while running the drive-thru & managing volunteers.
● Interact with customers at drive-thru & load boxes (15-20 lbs.) into cars.
SNAP Customer Management (25%)
● Manage all SNAP payments and keep organized files.
● Condense all monthly SNAP payments and submit reimbursements.
Hotline & Intern Management (15%)
● Keep track of customer communication, and delegate daily tasks to the intern team.
● Manage SNAP continuous order system and monitor insufficient funds.
● Be available to answer questions from interns.
Team Collaboration (10%)
● Assist internal FoodShare & executive teams in creating goals for long-term growth of the FoodShare program.
External Relationships (10%)
● Collaborate with external partners, such as FoodShare SC, Livewell, etc. to glean information and build relationships.
● Create marketing materials (i.e. recipes, flyers, calendars) and be open to giving talks or other community education opportunities.
Other duties reasonably assigned by the MVF Director & Mill Village Ministries leadership team by virtue of the position.
The Ideal Candidate:
A culturally aware leader who will prioritize customer needs. Organized, with general computer proficiency. A team player who can delegate and collaborate easily in team settings. A decisive actor, able to think on their feet. Willing and able to do physical labor in the warehouse (can repetitively lift & move 25 pounds). Passionate about social justice, food security, healthy eating, poverty alleviation, and/or local agriculture.
Required Knowledge, Skills, & Abilities:
● Must hold a valid Driver’s License and be able to drive a box truck
● Execution, organization & attention to detail
● Mastery of the Google Suite (Google Docs, Sheets, Drive, etc) & an overall high level of computer literacy
● Exceptional Customer service skills
● Excellent written & verbal communication skills
● Ability to lift & move 50 lbs and work in a warehouse setting for long periods of time
● Understanding and enthusiasm for Mill Village Ministries’ vision and willingness to advance its mission
● Bilingual in Spanish & English preferred
Preferred Education and Experience:
● Bachelor’s degree plus one year relevant experience OR three years relevant experience
● Nonprofit experience is highly preferred
Reports to: FoodShare Program Director
Start Date: ASAP
Hours & Compensation:
Full-time with benefits, hourly rate of $20/hour, with 80% employer-paid health insurance premium benefits and 18 days of PTO (in addition to time off for major holidays and a full week for the Christmas & New Year holiday)
Typical office hours are 8:30am-5pm. Some weekend and evening work is required, depending on program and event needs.