Sep 9, 2024
**** Interested candidates should send their resume’ to info@flatfeehiring.com ****
Patient Contact Specialists for UPG report directly to the Practice Leader and are primarily responsible for the front-office tasks of the practice. They set the stage for a positive and efficient patient experience through the helpful service they provide.
Tasks include but are not limited to greeting and checking in patients, verifying insurance/Medicare coverage, collecting payment on copays/deductibles/balances due, checking out patients after their appointments, and verifying services rendered with procedure and diagnosis codes submitted.
Patient Contact Specialists are well-versed in insurance plan guidelines, ensuring accurate application of plan benefits and other critical knowledge. They patiently and willingly assist patients with scheduling appointments and answering any questions they may have.
Referral management is an important task that aligns with overall practice expectations of timely and accurate acknowledgment and scheduling of appointments for patients, physicians, and other external partnerships. They are responsible for assisting with pre-post cleaning protocol of the front office, lobby, and when needed, examination rooms.
They work closely with Patient Account Specialists to reconcile payment discrepancies, as appropriate. They also partner closely with the Medical Assistants, providing them with the necessary documentation that helps them service the patient.
Additional duties:
• Provides exceptional service to patients, families, and team members
• Researches and analyzes benefit plans, Medicare, and/or other coverage and collects deductibles, copays, and any other monies due
• Schedules appointments for patients and physicians and manages the registration, check-in and check-out process
• Manages referral and call-back process in a timely manner
• Manages appointment volume and no-show rate by sending reminders to patients
• Assists with office and exam rooms cleanliness and stocking of supplies
• Participates in physician rounding and feedback discussions to enhance performance and outcomes
• Assists with other back office administrative tasks, as needed
Full Time: 35+ / $15 – $18 an hour
Benefits: Medical Insurance, 401k, paid time off, paid holidays, bonus opportunities, and a positive work environment (half day on Fridays)
Sep 9, 2024
**** Interested candidates should send their resume’ to info@flatfeehiring.com ****
Patient Contact Specialists for UPG report directly to the Practice Leader and are primarily responsible for the front-office tasks of the practice. They set the stage for a positive and efficient patient experience through the helpful service they provide.
Tasks include but are not limited to greeting and checking in patients, verifying insurance/Medicare coverage, collecting payment on copays/deductibles/balances due, checking out patients after their appointments, and verifying services rendered with procedure and diagnosis codes submitted.
Patient Contact Specialists are well-versed in insurance plan guidelines, ensuring accurate application of plan benefits and other critical knowledge. They patiently and willingly assist patients with scheduling appointments and answering any questions they may have.
Referral management is an important task that aligns with overall practice expectations of timely and accurate acknowledgment and scheduling of appointments for patients, physicians, and other external partnerships. They are responsible for assisting with pre-post cleaning protocol of the front office, lobby, and when needed, examination rooms.
They work closely with Patient Account Specialists to reconcile payment discrepancies, as appropriate. They also partner closely with the Medical Assistants, providing them with the necessary documentation that helps them service the patient.
Additional duties:
• Provides exceptional service to patients, families, and team members
• Researches and analyzes benefit plans, Medicare, and/or other coverage and collects deductibles, copays, and any other monies due
• Schedules appointments for patients and physicians and manages the registration, check-in and check-out process
• Manages referral and call-back process in a timely manner
• Manages appointment volume and no-show rate by sending reminders to patients
• Assists with office and exam rooms cleanliness and stocking of supplies
• Participates in physician rounding and feedback discussions to enhance performance and outcomes
• Assists with other back office administrative tasks, as needed
Full Time: 35+ / $15 – $18 an hour
Benefits: Medical Insurance, 401k, paid time off, paid holidays, bonus opportunities, and a positive work environment (half day on Fridays)
Aug 28, 2024
Interested candidates should send their resume’ to info@flatfeehiring.com
Essential Duties and Responsibilities:
Field Supervisor oversee the day-to-day operations, direct and evaluates field employees, processing employees concerns and problems, directing work, counseling, and assisting in completing field employee’s performance appraisals. Also, involved in reviewing traffic control set-ups and plan developments.
Duties:
•Perform related duties as assigned by Operations Manager/ Management team.
•Perform day/night jobsite inspections and supervise field employees
•Responsible for visiting assigned locations on a regular basis to monitor performance, address daily operations issues, communicate policy changes, or company information, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of field employees) and quality/safety standards are being maintained
•In the event of an abandoned or open post, field supervisor may be required to “stand post” on an as-needed basis for an undefined period of time, depending on business needs; this may include long-term assignments to specific posts or various posts as needed
•May be responsible for administering counseling or disciplinary actions that have been initiated by Operations/Human Resources department
•Maintain a high degree of accuracy in all of his/her work and documentation
•Provides input to hiring, firing, layoff, promotion, reward, and other decisions
•Recommends process improvements for jobsite; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
•Ensure that AQC’s safety policies, including all procedures, rules and regulations are adhered to at all times.
•Handles confidential personnel and business information effectively
•Maintain equipment, tools and inventory shed in a clean and orderly manner
•Maintains company and DOT logs and reports
•Communicate any possible delays, customer service issues, equipment malfunctions to Operation Manager in a timely manner
•Provides emergency coverage as directed or required; works on standby status per established departmental schedules.
•Prepares or completes various forms, reports, correspondence, checklists, work orders, vehicle/equipment maintenance records, or other documents
•Trains on the operation of equipment and safety procedures
•Leads and participates for special events; determines street closures and placement of traffic control devices and warning signs; and sets up and maintains street closure and detours
•Gathers equipment, tools, parts, and supplies needed to conduct jobsite activities; ensures availability of adequate equipment and materials to conduct jobsite activities; and initiates requests for new or replacement materials as required
Education and/or Work Experience Requirements:
•High school diploma or GED and equivalent experience required
•Associate degree or technical certification or up to 5 years working experience in traffic control industry
•Flexible and adaptable in various situations and when interacting with different personalities
•Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
•Excellent verbal and written communication skills, including ability to effectively communicate with clients
•Ability to follow instructions and work under limited supervision
Supervisor Certifications:
•Possess and maintain a valid Georgia driver’s license with a satisfactory motor vehiclerecord (MVR)
•ATSSA / NSC (National Safety Council) Work Zone Supervisor Certification (Required)
•ATSSA / NSC (National Safety Council) Work Zone Instructor Certification (Optional)
•OSHA First Aid and CPR Certification (Required)
•OSHA 10: General Industry Outreach Training Course (1.0 CEUs) (Optional)
Physical Requirements:
•Ability to perform the essential job functions consistently safely and successfully within the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
•Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
•Revocation
•Ability to travel for out-of-town projects as needed
•Possess the ability to stand on your feet for approximately 5 hours minimum a day up to 10 hours a day
•Interact positively and professionally with other employees, as well as contractors, clients, industry professionals, and impacted by road detours/construction
•Ability to operate smartphone, tablet and or laptop in order to perform duties of the job
**Work is regularly performed with exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, temperature and noise extremes, fumes, heights, machinery, vibrations, electric currents, traffic hazards, bright/dim light, toxic agents, disease, pathogenic substances, or animal attacks/bites**
Aug 28, 2024
Interested candidates should send their resume’ to Info@flatfeehiring.com
** Pay is depending on experience **
Overview: Join our rapidly growing traffic control company, a leader in providing safety solutions across Georgia and the Southeastern United States. We are committed to excellence in service and safety, with Company an emphasis on long-term relationships and customer satisfaction. As we continue to expand, we are seeking a seasoned Director of Operations to lead our efforts in Atlanta and spearhead our growth into new markets.
Position Summary: We are looking for a highly capable and hands-on Director of Operations to oversee all traffic control operations. This role is pivotal in managing frontline leadership for a large team, with direct responsibility for leading 80-100+ field crew employees and supervising a bench of field supervisors along with a scheduler and project manager. The ideal candidate will have a strong operational background combined with the ability to lead and inspire a diverse workforce in the field. This position reports directly to the CEO.
Key Responsibilities:
- Operational Leadership:
- Direct and oversee the daily operations of 80-100+ field crew employees, ensuring high standards of safety, efficiency, and customer satisfaction.
- Provide hands-on leadership to the scheduler, project manager, and field supervisors, guiding them in managing crews and executing traffic control projects.
- Develop and implement strategic plans to optimize operations and support company growth objectives, including the expansion into new branches.
- Lead the adoption of field services software to improve dispatching and customer service capabilities.
- Ensure compliance with all local, state, and federal regulations, particularly in relation to safety standards and work zone setups.
- Frontline Leadership:
- Lead by example, actively engaging with field crews and supervisors to ensure high performance and morale.
- Address operational challenges in the field, making real-time decisions to support successful project completion.
- Provide mentorship and support to the scheduler, project manager, and field supervisors, helping them develop their leadership skills and manage their crews effectively.
- Team Management:
- Recruit, train, and manage a high-performing operations team, with a focus on developing future leaders within the organization.
- Foster a culture of safety, accountability, and continuous improvement across all levels of the operations team.
- Collaborate with Human Resources to ensure that staffing levels are appropriate and that all team members receive the necessary training and development.
- Client and Vendor Relations:
- Maintain and enhance relationships with key clients, ensuring their needs are met with high-quality service and timely delivery.
- Identify opportunities for service expansion and client acquisition.
- Manage vendor relationships, ensuring that equipment and resources are available and properly maintained.
- Financial and KPI Management:
- Manage the operating budget to ensure cost-effective operations and adherence to financial targets.
- Track, analyze, and report on weekly and monthly KPIs, using data-driven insights to drive continuous improvement in operational efficiency and safety.
- Participate in the development of revenue forecasts and operational plans for current operations and new branch openings.
- Safety and Compliance:
- Champion safety initiatives across all operations, ensuring compliance with OSHA and other regulatory standards.
- Implement and enforce safety protocols and procedures, conducting regular safety audits and training sessions.
- Oversee incident investigations and documentation. Ensuring corrective actions are in adherence to company policies.
Qualifications:
- Bachelor’s degree in Business, Operations Management, Construction Management, or a related field.
- Minimum of 8-10 years of experience in operations management, with at least 5 years in a leadership role.
- Experience in the traffic control, utility services, or construction industry is a strong plus.
- Proven experience in managing large teams, particularly in a frontline leadership capacity.
- Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management.
- Strong financial acumen, with experience managing budgets, P&L, and KPI tracking.
- Excellent communication, leadership, and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment and handle multiple priorities.
- Commitment to safety, quality, and continuous improvement.
Benefits:
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
